Privacy Policy

1. Who is responsible for your information

Rentle Pvt. Ltd. (registration pending) (“Rentle”, “we”, “us” or “our”) operates the Rentle peer-to-peer marketplace and is responsible for the personal information described in this policy. Our registered address and privacy contact details are [to be confirmed before launch].

This policy should be read with our Terms of Service. It applies to visitors, account holders, listing owners, renters and service users.

2. Information we collect

Account and contact information

Name, email address, phone number, password credentials in protected form, profile photograph, account status and communication preferences.

Identity and verification information

Citizenship-card images and details such as legal name, citizenship number, date of birth, issue district, family details, address and occupation; phone and email verification status; KYC submission, review and decision records. Citizenship documents are sensitive and receive restricted handling.

Marketplace and booking information

Listings, descriptions, photographs, prices, availability, booking dates, deposits, cancellations, completion records, reviews, reports, and messages or support communications connected with marketplace activity.

Direct-payment evidence

Payment screenshots, transaction references, wallet provider names, amounts and confirmation status uploaded for off-platform eSewa, Khalti or similar transfers. Rentle does not need or request wallet passwords, PINs or one-time codes. Users should redact unrelated balances and transactions before upload.

Device and usage information

IP address, browser and device details, access times, pages viewed, referring pages, security events, cookie or session identifiers, and diagnostic logs. [Cookie inventory and analytics providers to be confirmed.]

Information from other sources

Information received from sign-in providers, other users involved in a booking, service providers, public authorities and fraud or safety reports, where permitted by law.

3. Why we use personal information

• create, authenticate and administer accounts;
• verify phone numbers, email addresses and identity;
• publish listings and enable searches, bookings, messages and reviews;
• record direct-payment evidence and booking confirmations;
• provide support and communicate service or policy updates;
• detect fraud, abuse, prohibited listings and threats to user safety;
• investigate reports, enforce our Terms and establish or defend legal claims;
• maintain, troubleshoot and improve the Platform; and
• comply with applicable legal, regulatory and accounting obligations.

We process information with consent where required, to provide the service you request, to meet legal obligations, and for legitimate safety and operational purposes recognised by applicable Nepal law. [The final policy must map each purpose to the applicable legal basis.]

4. When we share information

We may share only what is reasonably necessary with:

• Other users: profile, verification indicators, listings, reviews and booking details needed to arrange an exchange. Citizenship images and citizenship numbers are not shown to other marketplace users.
• Service providers: hosting, storage, email, SMS, identity review, authentication, security, customer support and analytics providers acting under appropriate instructions and confidentiality commitments. [Provider list and processing locations to be inserted.]
• Professional advisers and transaction parties: lawyers, auditors, insurers, and participants in a proposed financing, merger or business transfer, subject to appropriate safeguards.
• Law enforcement and public authorities: where disclosure is required by a valid legal process or lawful request, or is reasonably necessary to protect rights, safety and prevent serious harm, as permitted by law.

We do not sell personal information. eSewa, Khalti and other payment providers process direct transfers under their own privacy terms; Rentle does not control those services.

5. International processing

Some infrastructure or service providers may process information outside Nepal. Before such processing begins, Rentle will identify the relevant locations and put in place any notice, consent, contract or other safeguard required by Nepal law. [Hosting region and transfer mechanism to be confirmed.]

6. Retention

We retain information only for as long as needed for the purposes described above, including account operation, fraud prevention, dispute handling and legal compliance. Proposed periods requiring legal and operational approval are:

We may retain a minimal record longer where required by law, necessary to protect users, or needed to establish or defend a legal claim. Data may be deleted or irreversibly anonymised when the applicable period ends.

7. Security

We use administrative, technical and physical measures designed to protect personal information, including access controls, restricted KYC access, secure transmission, monitoring and backups where appropriate. No system is completely secure. Users must protect their passwords and report suspected account compromise promptly. [Security controls and incident-notification process to be validated before publication.]

8. Your choices and rights

Subject to applicable Nepal law and necessary identity checks, you may ask to:

• access information Rentle holds about you;
• correct inaccurate or incomplete information;
• delete information or close your account;
• withdraw consent where processing depends on consent;
• object to or restrict certain processing; and
• receive information about sharing or make a privacy complaint.

Some requests may be limited where retention or processing is required for security, another person’s rights, an unresolved booking, a legal claim or compliance with law. To submit a request, contact [privacy contact to be confirmed]. We will explain any identity evidence needed and respond within the period required by applicable law.

9. Children

Rentle is intended for adults aged 18 and over. We do not knowingly allow children to create marketplace accounts. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

10. Changes to this policy

We may update this policy as the Platform, providers or legal requirements change. We will post the revised policy, change its effective date and give reasonable notice of material changes where required.

11. Contact and complaints

Send privacy questions, rights requests or complaints to the contact below. We will acknowledge the request, investigate it and explain available escalation options under Nepal law. [Responsible privacy officer and regulator complaint route to be confirmed.]