Rentle support

When something feels stuck, talk to us.

Verification, deposits, and disagreements sometimes need a person—not another automated answer. Tell us what happened and we will look at the record with you.

Start with the issue

The questions we hear most often.

Verification

My verification is still pending

Citizenship verification is reviewed by a person, usually within a day or two. You can keep browsing while you wait; listing and booking become available after approval.

Check verification

Deposits

My deposit has not been returned

Deposits move directly between renter and owner. Start in the booking conversation so the agreement stays on record. If you cannot resolve it together, send us the booking link and we will review the trail.

Find the booking

Safety

I need to report a listing or person

Send us the listing, profile, or booking link and explain what looked wrong. We review suspected fraud, unsafe behaviour, and policy violations, then take action where the record supports it.

Email a report

Before you write

A little context helps us help you faster.

1
Share the right link. Send the booking, listing, or profile involved.
2
Tell us what happened. Include what you expected and what happened instead.
3
Keep secrets private. Never email your password, OTP, wallet PIN, or full payment credentials.

Consumer grievance channel

If the first answer does not resolve it, say so.

Reply to the same email and ask for the decision to be reviewed. Keeping the conversation in one thread helps the next person understand the full history without making you start over.

Request a review